Always unplug the plug from the outlet. In this circumstance you will not be able to fix it on your own. 5 WARNING Do not use the Washlet if a malfunction occurs. I understand A range of TOTO WASHLET series has its range of integrated, automatic, sensor-activated functions, including the self-opening and -closing toilet lid, the deodorizer, dryer and heated seat functions. More information in our Privacy Policy! When the wand does not extend or retract and you can hear the motor working it is likely due to the gear falling off of the motor or stripped gear. Close the water shutoff valve to stop water supply. Washlet Wand When you press the “cleanse” button, a wand, about the size and shape of a fat pencil (that was previously hidden under the seat) automatically extends, washes itself, and then sprays a carefully aimed aerated stream of water for a few seconds, or until you touch the “stop” button. After cleaning, a simple and soothing hands-free drying system is employed, adjustable in temperature. The rear spray is designed to clean the rear intimate area. By using our site you agree to using cookies. To offer the best possible service, this website uses cookies. I have a toto washlet 350s toilet, and the wand is stuck. Find out whether a Toto washlet bidet toilet seat is right for you, and which ones are best, in our 2020 reviews and buyer's guide. But that’s not going to be enough to redeem the mistakes that made us averse to this bidet. You have to try It to believe it. The product emits smoke. I cleaned the filter and checked that water is flowing to the washlet tank. It features pleasant, yet strong water pressure to target this specific area. I have tried all the automatic cleaning options, wand will not retract, all other functionality seems to be fine. I would offer a better alternative. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. Possible malfunctions: Water is leaking from a pipe or the main unit. The Toto Washlet has very little user repairable items. WASHLET are a highly advanced system in hygiene and comfort. The product is cracked or broken. The oscillating comfort spray can be activated in addition to the other spray types. I have tried all the automatic cleaning options, wand will not retract, all other functionality seems to be fine. Washlet As TOTO’s signature product, the WASHLET is a personal cleansing system that has changed the way people use the bathroom. Our Toto washlet Sw824 has been working fine for many years - then a few days ago, water stopped spraying from the wand (regardless of whether "front" or "rear" was selected). The product makes a strange noise or emits a strange odor. ... 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