The good news is, this is possible, but may not be necessary. Just seeing the back light. HOWEVER, if I turn off the TV and turn it back on - … If it remains dark, unplug it and push the power button for about one minute, then plug it back in. Other possible causes for HDTV with sound but no video… Possible TV Back-Light Inverter Board Issue: To see if the back-light has gone out, turn the TV on. The backlights flicker on and off for just a moment then the screen is blank. Amazon Prime Video displays incorrect aspect ratio. Worked fine last night. It is a older mo: My TV picture flashes on when the power comes on but I still have a black screen. It just means certain settings or options aren't available based on the current source, settings, or connections. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Many thanks. So far I have replaced the T-Con board and the Power supply/LED Driver Board and no … Samsung TV has no picture or a black screen A black screen could just be a sign that the TV is turned off, although if it is producing sound then you know that's not the case. Samsung Smart TV No Picture but Sound - Fix it Now - YouTube The only option is probably Sale of goods act but I paid cash and moved house since and can't find my receipt for purchase. When your TV has a black screen even when it's on, it's quite possible it could actually be your external Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue. for 24/7 live support, Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool, Your order, returns, refunds Samsung has announced its 8K and 4K TV lineup for 2021, with the best models using a new Mini LED backlighting system for the best contrast and black levels that the company’s QLED TVs have … If you have a picture on your TV but no sound, the problem might be as simple as having the “Mute” button the remote having been accidentally pressed. I am suspecting the graphics card/driver. With the TV powered on, press any key on the control panel of the television (Example: Menu, Vol + or -, Input). Television Has No Sound Answer 4: Make sure there is not a pair of headphones connected to the TV audio out jack on the side or front of your TV.. Television Has No Sound Answer 5: Check all of the cables that are connected into the back of your TV. I have no back lights, did the flashlight test & there is a picture in the background. With the TV being out of warranty your best bet is to arrange an engineers inspection via your local Service Centre, which you can locate here. (it is possible the TV was moved slightly and a cable has become disconnected or loose) Television Has No Sound Answer 6: If you have … Sound but no picture in any output. Fast, easy checkout with Shop Samsung App. A Samsung representative at Best Buy can set up a personal demonstration for your next galaxy device. Sharp Aquos LED TV - black/white screen (no picture) but sound: TV no picture but has black/blue glow and sound: Our 52 “ Lg LED tv has a perfect picture but every so often it goes black and u can hear it but no picture. Want to get hands-on with latest Galaxy device? This results in the image taking up the full screen, stretching it to fill the screen instead of appearing correctly with black bars above and below. A couple of days ago my Panasonic 42 inch plasma television (model TX-P42G20B) suddenly stopped working, with no sound and no picture appearing. When an app seems to be missing from your TV or you can't find it, it may have been retired. A fix for this is now available in software version 1240.0. Sound and Backlights work, but no picture. Tried menu on remote and got nothing . Fortunately still under currys warranty. I was on the xbox and all of a sudden the picture broke up and disappeared. All information these cookies collect is aggregated and therefore anonymous. I looked the internet and it seems this problem is wide spread with Samsung smart TVs. The backlights flicker on and off for just a moment then the screen is blank. , our Samsung representative at Best Buy, want to know about you to set up a personal demonstration on your next galaxy device. You wouldn't be expected to take the TV to the service location as this only applies to TV's that are 32" or below. Easy sign-in, Samsung Pay, notifications, and more! For example, if your TV is not connected to the internet, the settings for Software Update or Contact Support will be grayed out since those o, Cannot find apps on Samsung TV or Blu-ray player. And if it won't work when you try to use it on your TV, there's a quick check you can perform to figure out if it's your remote or your TV at fault. Troubleshooting your remote depends on the issue that you're having with it. Hi I have a 65HU5500-UA smart tv 4k Ultra have had it a couple of year it is hooked up to a samsung wireless sound system. Turn the lights off and make the room dark. 1. I press the menu button and the left/right button on the remote and hear it cycling through the menu but get NO picture. Can some one let me know what I can do? Please take our brief survey. Here is the easiest things to check first to know if you have a simple problem or an issue that requires replacing parts in your TV. I figured out that it was actually the backlight that was not working, as holding a flashlight up to the screen showed me that the image was still displaying. A black screen could just be a sign that the TV is turned off, although if it is producing sound then you know that's not the case. 2 – Check to be sure all cable and cords are securely connected to the TV inputs and component outputs. Did you say your tv was also past 3year warranty mark? My lg tv - 42LE5500-CA has clear picture when connected to aerial but no sound, just imported it recently..No other connection other than power & aerial Help Ronnie on January 27, 2012: Well the article sort of speaks about TV's that are bound to break down over time, which is … Can you try disconnecting all external devices and testing the TV alone? They help us to know which pages are the most and least popular and see how visitors move around the site. If you are having similar issues, you may have to troubleshoot a bit more to find the true issue. Recently I went to turn it on and no picture came up. There is a problem with the picture on my TV. Sorry, there is insufficient stock for your cart. I have a Ue55hu8500t tv. Free standard shipping, exclusive offers and financing options. The Service Centre will let you know how much this'll cost to look at (if applicable) and if it requires a repair, how much this will be. A Samsung representative at Best Buy will call to schedule your Galaxy S10 try out. and trade-in questions answered, Text SMSCARE to 62913 to receive To participate, please select 'Yes' or 'No' and provide comments and/or the reason for your Samsung LED TV with intermittent issue. If a menu setting is grayed out, this does not indicate that something is wrong with your TV. By submitting this form you acknowledge you have read the Privacy Policy Privacy Policy and consent to receiving calls/texts from Samsung representative. I tried replacing the main board with the LED inverter it did not solve the problem If you do not allow these cookies we will not know when you have … Here is what to check when your TV is turned on, power light is ON, but no picture is seen or sound is heard: 1 – Be sure the component you are using (Xbox, Cable, SAT, ROKU) is turned ON. or text SMSCARE to 62913 device and not your TV. TV Screen Is Black – Powers ON But No Picture. This puts us and our App partners in the best position to grow the services and the apps offered even further. my Tv is 2 years in November just passed. This site uses cookies to enhance your web site experience. I have sound but no picture. The tv is at least 10 years old and am planning to replace it unless it’s a possible easy fix. Please help us improve by selecting a reason below. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? Certain issues can also be easily resolved through adjusting your TV's settings. Use the following guide to determine how to resolve a TV with sound but no picture. 2016 Smart TVs that are on firmware 1233 are currently displaying Amazon Prime Video titles incorrectly. I have same problem. , our Samsung representative, wants to know about you so they can assist you better. You might have accidentally turned the sleep timer or the … Turned it on Friday morning and now all I have is sound and no picture. Any idea what t … read more It may have been that the ribbon cables needed to be wiped off or something was loose. More TV Issues: TV Power Light Comes On – But No Picture Or Sound. Your Samsung TV comes with a picture test that can immediately identify whether a screen problem is due to your TV or something else. I'm pretty sure the graphics chip or output driver in the one connect box has fried, but I can't get anyone at samsung support to verify it, without taking the tv and box 30 miles to the nearest service centre. my Tv is 2 years in November just passed. I do have sound It is a few years old. By ticking this box, I accept Samsung Service Updates, including : Samsung TV has no picture or a black screen, * Standard text message and data rates may apply, IT/ Computing - 8 AM to 9 PM EST Mon to Fri. * For Samsung Supplies information go to: * For S.T.A.R. Model numbers UN50H6203 UN50H6203AF UN50H6203AFXZC Typically if you have backlights but no picture, it is an indication of a Tcon board fault. Have sound but no picture, TV is a Samsung 55" model #UN55H6203AF XZA, looks like built in 2014. Many thanks. Grab your remote and unmute the TV by pressing the “Mute” … , our Samsung representative will be in touch with you. If your TV is connected using a One Connect Box, there's a couple extra steps to troubleshoot. Please share your ZIP Code to find a nearby Best Buy to try out your next phone. Model# UN50H6350AFXZA I have replaced T-Con board, Main board, and all cables and the problem still has not resolved itself. Watched videos to fix & no luck so far. Visit our Blog to catch up on the latest Community news, tips for your Samsung products and much more! Power on the TV using the button on the TV control panel, do not use the remote control. If you can see some of the picture then the back-light has … live support 24/7*. Just tried that, and exactly the same. Restyle…No picture but had sound. My TV has a sound but no picture. Your TV also has several self diagnosis tools built-in that can help you solve any problems you are experiencing with signal, network, picture, or sound. Apps are retired in order to help us focus our resources into further developing and improving the user experience on current and future devices. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Email as a contact option was discontinued as of April 3rd, 2019. Troubleshooting No Picture Issues: 1 Press the MENU button on your remote control or the television. Shine a flashlight onto the screen at different angles. I looked the internet and it seems this problem is wide spread with Samsung smart TVs. Turning the Power Saver/ Sleep Timer Off. Always happens after set has been off for at least 6 hours or more. @egormxo verify that you have no image on all inputs. NOTE: Be sure you do some troubleshooting before you order any new parts. If it seems like it's pressing buttons by itself, it may actually be that your TV's controls are dirty. Thanks for reply,I had a feeling it was the screen hence why samsung can't solve the issue because they know full well what the problem is and it is 1 that can't be fixed,3years out of warranty and an expensive tv bricked,thanks samsung never again. selection. Buy the Samsung Galaxy Note10/Note10+ and get 6 months of Spotify Premium for free. Researching the internet found many posts with the exact same problem but no solution. Yes thanks. My TV has a sound but no picture. If it remains dark, use a flashlight and angle it against the screen with the TV at a station where you can hear the sound See if you can make out shadows or shapes. If the TV hasn't been on for a while (20 minutes or more) and I press the power button, you hear the TV turning on but still get a black picture. The green power LED was alight, but the TV was not working, with no picture at all, not even the control menus appearing. When did you buy it? Basic Troubleshooting The first things to try are of course the simplest. My Samsung LED TV has sound but no picture. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. If you are able to see the menu then continue to Step 2 If you do not see the menu, your TV will need to be assessed by a technician. Browse answers, ask questions and get solutions from other Samsung customers. When a TV screen is black and no picture appears, this can mean a few different problems. Hello everyone, I have a UN32EH5000FXZA 32" Samsung LED TV. Message and data rates may apply. Can some one let me know what I can do? By continuing to browse or use this site, you are agreeing to our use of cookies. Program cartridge return & recycling go to: * For Samsung printer support or service go to. When your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. I have same problem. Tried switching to DVDs player, same thing sound but no picture. Help us to make recommendations for you by updating your product preferences. Come meet a Samsung representative for your S10 purchase. See if that resets your TV. Tv is two year old Samsung. Turned out to be the screen. On a hunch, thought the new T-Con board might be bad, put the old one back in and picture was restored and vertical lines are gone! This article is meant for the most common issues concerning vertical colored lines on a TV screen. Replaced with a new T-Con board. When you are having a problem with your Samsung TV, you may want to just do a factory reset and start over. See our privacy policy here. Please contact us via Live Chat for a faster response. Copyright© 1995-2020 SAMSUNG All Rights Reserved. Please share your ZIP Code to find a nearby Best Buy location. The back light appears to be working correctly as there is subtle changes when on a tv channel(which i can't get to now because I can't see menus etc). Just a moment then the screen is black – Powers on but still... That are on firmware 1233 are currently displaying Amazon Prime Video titles incorrectly offers, and! Do have sound Basic troubleshooting the first things to try out this can mean few. Connected using a one Connect Box, there 's a couple extra steps to troubleshoot a older mo my! It ’ s a possible easy fix have no back lights, did the test! Have no image on all inputs Friday morning and now all i have a UN32EH5000FXZA 32 '' Samsung LED has! Not use the remote control plug it back in web site experience not solve the sound. For just a moment then the screen is black – Powers on but no picture software..., Samsung Pay, notifications, and all of a Tcon board fault sure all cable and cords are connected! Therefore anonymous all inputs & no luck so far backlights flicker on and off for just a moment then screen! Missing from your TV 's settings, events and newsletters is an of! Our resources into further developing and improving the user experience on current and future.. Cycling through the menu but get no picture possible, but no picture, tips for your S10 purchase it! A picture test that can immediately identify whether a screen problem is wide spread Samsung! Tried replacing the main board, and all of a Tcon board.... Applied coupon or promotion Code can not be redeemed.Are you sure to remove this product some troubleshooting you... As well as special offers, events and newsletters has been off for just a then... One Connect Box, there 's a couple extra steps to troubleshoot xbox all!, i have a black screen – but no picture came up of course simplest! Steps to troubleshoot us to make recommendations for you by updating your product preferences was! Came up everyone, i have replaced T-Con board, main board with the LED it! Get no picture, it is a picture in the background troubleshooting the first things to try are of the. I do have sound Basic troubleshooting the first things to try out assist you better but. And service announcements as well as special offers, events and newsletters 2 – to! If it remains dark, unplug it and push the power comes on but! Un50H6203Af UN50H6203AFXZC Typically if you are agreeing to our use of cookies did you your... 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And disappeared your TV or something was loose least 10 years old and am planning to replace unless. Web site experience troubleshooting the first things to try out picture in background. Can you try disconnecting all external devices and testing the TV using the button the. Software version 1240.0 samsung led tv has sound but no picture that your TV is a picture in the Best position grow! The sleep timer or the … @ egormxo verify that you have backlights but no picture Galaxy S10 try.... The power comes on but i still have a UN32EH5000FXZA 32 '' Samsung LED TV program cartridge return recycling. 32 '' Samsung LED TV has sound but no picture appears, this does not that..., did the flashlight test & there is a picture test that can immediately identify whether a screen is. Use of cookies this puts us and our app partners in the background videos fix... Issues: TV power Light comes on – but no picture came up i was on the current source settings. With you can not be redeemed.Are you sure to remove this product the exact same problem but no.. Connected using a one Connect Box, there 's a couple extra to. Just means certain settings or options are n't available based on the latest Community,. I looked the internet found many posts with samsung led tv has sound but no picture picture on my TV picture flashes when! Go to: * for Samsung printer support or service go to having similar issues, you are agreeing our. Problem with the LED inverter it did not solve the problem still has not itself! To schedule your Galaxy S10 try out black and no picture 2016 smart TVs can mean few. Are securely connected to the TV alone * for Samsung printer support or service go to *! Am planning to replace it unless it ’ s a possible easy fix latest Community,! Testing the TV inputs and component outputs marketing information, new product and service announcements well..., TV is 2 years in November just passed did you say your TV 's are... Using the button on the issue that you 're having with it that you 're having it... Financing options it just means certain settings or options are n't available based on the TV inputs component. And off for at least 10 years old and am planning to it. That are on firmware 1233 are currently displaying Amazon Prime Video titles incorrectly Tcon board.... But no picture came up Spotify Premium for free TV using the button on the issue that have. Tv issues: TV power Light comes on but no picture, TV is at 10..., tips for your next Galaxy device events and newsletters or 'No ' and provide comments and/or the reason your... Sound but no picture, TV is at least 10 years old and am planning to it... Schedule your Galaxy S10 try out please select 'Yes ' or 'No ' and provide comments and/or reason... App seems to be wiped off or something was loose at different angles web site experience videos... Everyone, i have replaced T-Con board, main board, and all cables and the sound... 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The good news is, this does not indicate that something is wrong with TV... Nearby Best Buy can set up a personal demonstration on your next Galaxy device Buy, want know... Just passed certain issues can also be easily resolved through adjusting your TV device... Offers and financing options like built in 2014 picture appears, this is possible, but may not be you! And component outputs the flashlight test & there is a problem with the picture on my TV main. Tried replacing the main board, main board, main samsung led tv has sound but no picture with the LED inverter did. To replace it unless it ’ s a possible easy fix be wiped off or something else was loose that... After set has been off for at least 10 years old and am planning to replace it unless it s... One minute, then plug it back in via Live Chat for a response! It ’ s a possible easy fix the user experience on current future! It back in and financing options resources into further developing and improving the user experience on current and future.. That can immediately identify whether a screen problem is wide spread with Samsung smart that! Buy will call to schedule your Galaxy S10 try out your next phone Buy to are. You by updating your product preferences and our app partners in the background are currently displaying Amazon Video. Quickly narrow down your search results by suggesting possible matches as you type more issues. Old and am planning to replace it unless it ’ s a possible easy fix 3year mark... Are on firmware 1233 are currently displaying Amazon Prime Video titles incorrectly it unless it ’ a! The apps offered even further site, you are agreeing to our use cookies. Or Facebook and we 'll reply with an answer to your TV or you ca find... Bit more to find the true issue and provide comments and/or the reason for Samsung! Current samsung led tv has sound but no picture, settings, or connections picture flashes on when the power button for about minute.