After all, everyone knows what to do, so why take the time to write down everything they already know? So the first thing you’ll need to do is prioritize your SOPs. Manufacturers can easily publish SOPs as micro-lessons in a variety of visual formats to reduce the time to learn and properly execute the work standard. Here, we talk about why SOPs are important, and how to create them. The title page of your SOP should contain identifying information regarding the document, including: (Source. If there’s no need to include additional explanation or potential contingencies, a step-by-step list may be sufficient; if each step in the process can potentially lead to multiple outcomes, a flowchart is likely necessary. (Source. Typically, this will mean amending the SOP in relatively minor ways—but could also involve rebuilding the entire document from scratch, if need be. With several free templates at your disposal, you are able to choose the one that is most suitable for a particular procedure. Below are three possible approaches to consider: Regardless of how you choose to prioritize your standard operating procedures, it is always better to focus on quality versus quantity. SOPs provide IT departments with guidelines that can be used for reference and training purposes. This will allow you to maintain a singular focus within the current SOP document, while also providing the opportunity for the end-user to dig deeper into a given topic should they need to do so. It’s also worth noting that what’s considered the best course of action for the time being may not always be so. Moreover, even if your new SOP aligns with absolute best practices, it won’t do any good if your team isn’t able to access it. This section is, of course, the most important part of the overall SOP document, as it’s where you’ll describe the actual operating procedures to be followed at all times when completing a certain task. You can accomplish this by publishing your SOPs and work instructions training on a user-friendly online portal, like Poka, that gives workers instant access to the same procedure every time they’re needed. This procedure assumes a familiarity with general database concepts and the use of Microsoft (MS) Access and MS SQL Server programming tools, such as the Query Analyzer and Enterprise Manager. Using the chosen format, your task here will be to develop detailed, step-by-step instructions for the end-user to follow at every touchpoint. The purpose of this Standard Operating Procedure (SOP) is to document the project management infrastructure, reporting relationships and project management activities. His 15+ years of experience leading customer success organizations and his in-depth knowledge of the Poka customer base play a critical role into defining the product vision and roadmap and to ultimately deliver value to Poka's user community. Once you’ve written the document in full, you’ll want to provide all stakeholders the opportunity to review it for accuracy, cohesiveness, and comprehensiveness. Knowledge Management a Theoretical & Practical Guide, Using An Internal Knowledge Base To Super-Power, Why standard operating procedures are important, Challenges of developing standard operating procedures, Guidelines for writing and developing effective standard operating procedures, Determining Your Goals for Creating an SOP, Determine the Scope and Format of the SOP, Instructions for proper and safe use of equipment. (In contrast, in not having clearly-defined SOPs in place, you run the risk of leaving your team uninformed and unprepared to handle certain challenges as they come about.). You’ll likely refer to a variety of terms, resources, and other documents throughout a given SOP that may require further explanation. The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. But, you also may want to have the document reviewed by those with less experience with the processes in question. There’s a reason your development of SOPs should be an “all-hands-on-deck” affair: Basically, if only certain stakeholders are involved, you’ll run the risk of your SOPs missing the mark in some way or another. While companies are free to develop their internal SOP documents in a format that works best for their team, most organizations choose from one of the following formats. 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