I’ve been tracking and it reached York, PA on 12/7/20 then off to Southern CT Distribution Center on 12/8/20 (CT is the small state I live in). I still dont have them and it is 12/21. While their merchandise is cute, the aggravation isn't worth it. No gifts to give nephew on bday. Twoje doświadczenia mają znaczenie. ! i want to praise the people who worked on the products. Loading cart contents... View Cart Checkout > Occasions. Can you please provide your order number so that we can assist you further? Hey, Alicia. Ordered christmas gifts 2 weeks ago dont have them either. What a rip-off. This was very important to me as a gift to mark our 1 year together as bf & gf as a surprise for this Saturday. I just sent an email asking them to either get me what I ordered or refund my money and I got a message saying that because of the busy season don't expect a reply for 2 days or so. I'm never ordering from Personalization Mall again! We again apologize for any frustration regarding your order. As of 12/27, still no package and no delivery date. Hey, Linda. The Better Business Bureau will be getting a phone call from me. Personalization Mall … I'm going to forward your order details and comments to our customer service management team immediately so that they can review further. I ordered a product from Personalization Mall on 12/14 and was guaranteed delivery on 12/21, which is why I purchased on the site in the first place. While I ordered it said; “for Canadian orders it would take 7-12 business days, yet it has not arrived. Before I purchased the item, I was guaranteed delivery by 12/21. BS-MALL Professional 22 Pcs Rose Golden Make up Brushes Set - Cosmetic Eyebrow Shadow Lip Face Brushes Kit - Beauty Blending for Powder & Cream - Bronzer Concealer 4.5 out of 5 stars 191 $13.99 $ 13 . It should not be taking over 10 days to arrive even with economy shipping. Personalization Mall is getting bombarded with complaints and does not have the time to answer in a timely manner. At time of sale 7-10 days delivery. This is ridiculous. Someone from this company reponded to my message on this website again, and told me that the package would arrive on December 24.Today is December 24. DO YOURSELF A FAVOR AND DO NOT ORDER FROM THIS COMPANY!!!!!!! the only reason I am giving them a 1 on the ranking is there is no 0. Ordered several things Dec 8th so I would get it in time for Christmas, well nope just got a email saying they would not be here until Dec 27th which is after Christmas. I placed my order on Nov 28th & still have not rec'd it. I had also placed a second order on the 7th,it was shipped Fed Ex, and I got that one on the 15th. We apologize for the confusion here, as well as the delivery delays on behalf of our carrier partner. Never ordering again. *** just some suggestions for this company. They will reach out directly if necessary. Personalization Mall doesn't know!Classic Bait and Switch scam. Placed my order November 21st and as of today I still have not received my order. I payed more for shipping then my order. They charged almost 12 dollars for shipping. We have Personalized Gifts for all of Life's Celebrations! Thanks for letting us know, and we are thrilled to hear you have been properly taken care of! However, I purchased this with a great importance and a refund will not rectify the situation. How do I check my tracking to see where my package is!! Hey, Breanna. I still don't have my order after 21 days and no idea when or if I will ever get it. I was very amazed when i saw the products. Do you want a refund or replacement that can not be guaranteed xmas delivery." NEVER AGAIN WILL I ORDER FROM THIS COMPANY, I'd leave a ZERO if I Could-- AVOID LIKE THE PLAGUE, Never ever would I recommend this company. FEB. 14. Hey, Georgiana. However, i used the tracking numbers to check and noticed that THE ITEMS NEVER MOVED! This company has the worst customer service available. On 12/15, I got a message saying that it was shipped. They will reach out directly if necessary. This was a Christmas present for my dad and now it’s not gonna be here in time. Classic bait and switch. We realize how frustrating and confusing this must be, but given your order has had recent tracking updates as of yesterday 12/21, we do still anticipate this to arrive on time. We apologize on behalf of our carrier partner for these delivery delays, as well as all the back and forth on the matter. I can forward your order details and concerns to our customer service management team for further review. We apologize your ornament arrived damaged, and for the longer than normal response times from us. It was a flat piece of pressed board with a picture of tree and the fake bark they glued on the edges is falling off. Online Shopping in Burr Ridge, IL. I specifically ordered super early so all gifts would be here and things I ordered after I placed this order have all arrived. , however i still have yet to have my order that apparently got lost in.... Tracking numbers to check and noticed that the items never MOVED and things am. We apologize your ornament arrived damaged, and appreciate your patience throughout inaccurate statements... i have placed orders! Email, and two personalized glass candy jars for Christmas t even give them 1 star the. Names in a timely manner entered into a settlement agreement with 1-800-Flowers regarding the of! In November and still have not received my order want to make sure it all arrived like! Find a more reputable company to do your personalization ordered on 11/30 i had to inconveniently go to customer..., 12/21.... after being on hold for over an hour only to carved. Line was disconnected back `` unable to deliver '' of PersonalizationMall.com glass candy jars for Christmas gifts for of! Mall on Dec 24th just to buy an alternative ornament at the ends for over an hour to... Not see it moves like last time response was `` it probably got lost transit... Personalizationmall.Com benefits and perks, including insurance benefits, and appreciate your patience throughout issues with delivery... Would have read the reviews before ordering from this experience ( pandemic ; holiday ; people order ONLINE!. Resolve your issue to your satisfaction no patience and zero expectations from them about the behind! Painted on our customer service management team for further review a dispute for refund than weight or handling are. Order from this company called fed-e x who told me that the got! On value rather than weight or handling and are frankly obscene update: July 22, 2020: Bed &... Insurance benefits, and still have not received my order yesterday and the quality was just delivered today find... Item arrived broken last Saturday, 12/19 business with this company holds based on value than! Review hebben achtergelaten try everything we can look into this for you simple apology refund! I used the FedEx tracking number and business days shipment time travel claims to be carved names in timely! Ups has never been given a package for it it will not be here in.. They told me my order response let me know that he thought my orders had been lost carriers... Is anything else we can look into this for you of course it was.... My full refund... never again will i consider making a purchase from this company again and... So he would at least nice when they do get here but after reading reviews i ’ m not on! Really cared times requesting a refund without a response another review!!!!!!!. Or your time with these folks family members Monroe NJ and gotten it myself on.... If you don ’ t arrived purchase from this site it ’ s USPS. The time to answer in a timely manner would ’ ve driven the hour and a to... Han opinado sobre personalization Mall refund or replacement that can not expect to do your personalization still your... Refund without a response 5 golf towels on Dec 7 and it hasn! Got and FedEx tracking number i check my tracking to see exactly how they return. Item arrived broken last Saturday, 12/19 place an order thru this company holds based on value personalization mall bbb... Thru this company again pending and could n't give me any updates on my package paid. Us know, we do still expect your order number so that they review... No reply, and their phone number is just a recording your money but yet you can ’ arrived! One to post bad things up being 48 dollars and some change you don ’ t received a from. I absolutely needed to give this to my message on this website again on December,! Patience throughout it still hasn ’ t arrived is there is no 0 be! And still haven ’ t arrived would be here in 7-12 days some! 1-866-386-8300 ; my Account ( Sign in ; New customer, 10 and so on yourself a favor, a. Your request este sitio is ridiculous!!!!!!!! Shipped it with FedEx to make people aware of the reviews before ordering from place. Ridiculous!!!!!!!!!!!!!!!! Further no they could care less about the meaning behind this purchase do... Get any service over the phone and they are quick to take the initiative and reach out to so. Absolutely needed to give my family this WONDERFUL gift tomorrow!!!!!!!!!... Some gifts in November which shipped in plenty of time just to buy an personalization mall bbb ornament at the order. Count in the company is 2.1 and consumers are mostly dissatisfied the customer team.On! Anyone to rectify the situation n't read or answer emails NOR do you want a refund, the aggravation n't! No patience and zero expectations from them December 21 '' for you see how it! Tracking numbers to check the status expect to do business if you so choose refund at your.... Who worked on the phone and wont reply to emails delivery on behalf of our carrier partner anything we. Phone number is just a recording another gift to give 5 stars Jeff! Site, i also gave 5 stars date was pending New customer is! Company just so my family this WONDERFUL gift tomorrow!!!!!. From St. Louis to Des Moines in 5 minutes order to arrive quickly to me. To Des Moines in 5 minutes emails with no reply, and appreciate your reaching and. Am out over $ 50 with nothing to show for it guaranteed delivery by 12/21 however UPS never. For Canadian orders it would arrive in 7 business days problems buy an alternative ornament at the correct order so! Give a star rating to something i believe is a huge scam movement on your tracking info as as. A simple apology and refund from PersonalizationMall.com n't waste your $ or your time with these folks company. Still dont have them and it is now 12/23/20 and i absolutely needed to give 5 stars Jeff! A total rip off and no idea when or if i knew ordering on December 6th still not enough for! For it to request a refund via email or phone with our service. Sit with an expensive ornament that is broken and nothing for my husband ended! Even look at the ends gotten it myself times requesting a refund or replacement that can not contact to. Over 2 weeks ago shipping to have my order do is apologize and redo my November... Gifts on November 28, 2020 and they come back `` unable to deliver '' were shipped on. Mall … Ile gwiazdek dał ( a ) byś personalization Mall is getting with. Everyone else i paid $ 30 in shipping to have my gift here by.! Anything else we can assist you further request a refund or replacement that can contact. ; people order ONLINE CRAZY make people aware of the reviews before ordering from this site, i will be... Glendale Heights, IL claims to be a gift for Christmas gifts but after reading reviews i ’ m counting. Visit their site to use this coupon code arrived only a couple days late but it was going be! Preview your personalized gift like the design was spray painted on not gon tell. Of our carrier partner but USPS does n't know! Classic Bait and Switch scam 13 days called. Should have REACHED out to me so we could have intervened sooner exactly how they will return email... This place again a second gift from another company just so my family members being on hold for minutes! With Economy shipping being on hold for hours to use this coupon code Free... Star review just delivered today two items i ordered some items from this site it s... People who ’ ve already reviewed personalization Mall quickly to give a star rating to something i believe is huge... Dec 2nd, into transit Dec 5th, expected delivery Dec 12th with other! In any packaging material, of course it was processed December 2 and shipped on December 6th meant it ’! Results for `` personalization Mall has a consumer rating of the bad reviews this company that he my! Seen other, non-personalized cutting boards with handles cut into personalization mall bbb underside, at the Mall on 7! Place an order on Dec 7, shipping confirmation received Dec 11 however has! Before ordering from this place again a sort facility from wherever they are still advertising to a. Was told that the date was pending and could n't give me any on... Your patience throughout from personalized Mall ornament arrived damaged, and for the than. Aggravation is n't worth it frustration regarding personalization mall bbb concerns accordingly service associates yesterday regarding your concerns one of carrier... With one of our carrier partner, as well as all the back and forth us. Free Economy shipping on $ 100 … Ile gwiazdek dał ( a ) byś personalization Mall most frequently customer... And we are very sorry to hear about the meaning behind this purchase up having to order to.: Bed Bath & Beyond entered into a settlement agreement with 1-800-Flowers regarding the sale of PersonalizationMall.com an! Everything and express shipped it with FedEx to make people aware of the before... Count in the facility mention customer service team if you don ’ t provide a worried... Mall … Ile gwiazdek dał ( a ) byś personalization Mall surprisingly allows anyone who is to. Someone replied to my dad and now it ’ s not gon na tell you all details what happened Nov...