[24], The company was recognized as a "market leader" by industry analyst firms such as Datamonitor,[25] Frost & Sullivan,[26] and Gartner. [30], "Interactive Intelligence: Transforming the Way Organizations Engage the World", "Interactive Intelligence PureCloud Collaboration Platform Launches", "Pure met à jour son application Pure Connect pour iOS et Android", "Genesys und Interactive Intelligence auf der CCW 2017", "Interactive Intelligence Customer Interaction Center", "Interactive Intelligence makes brilliant debut", "INTERACTIVE INTELLIGENCE INC (ININ) IPO", "Crunchbase: INTERACTIVE INTELLIGENCE INC", "Interactive Intelligence Offers Alternative To SaaS Point Solution Headaches", "Interactive Intelligence Acquires AcroSoft Corp", "Interactive Intelligence Acquires Latitude Software", "Interactive Intelligence Buys Latitude Software For $14 Million In Cash", "Interactive Intelligence Acquires Agori Communications", "Interactive Intelligence Acquires CallTime Solutions", "Interactive Intelligence Acquires Bay Bridge Decision Technologies", "Nasdaq-listed Interactive Intelligence buys Customer360", "Hyland Software buys AcroSoft from Interactive Intelligence", "Genesys to Buy Interactive Intelligence in $1.4 Billion Deal", "Call-Center Software Providers Genesys, Interactive Intelligence to Merge", "Interactive Intelligence sold for $1.4B", "Genesys Completes Acquisition of Interactive Intelligence to Create World's Leading Omnichannel Customer Experience Solutions Company", "Interactive Intelligence creates charitable foundation", "Interactive Intelligence Foundation to Host Dinner-Auction Gala Fundraiser in Support of At-Risk Youth", "Contact Center Customers Rank Interactive Intelligence First in Unified Communications", "Interactive Intelligence Receives Frost & Sullivan's North American Cloud Customer Contact Center Applications Growth Excellence Leadership Award", "Magic Quadrant for Contact Center Infrastructure, Worldwide", "Interactive Intelligence Named among World's Top 500 Software and Service Providers", "Forbes: America's 100 Best Small Companies", "CEO PERSPECTIVE: Defining tech's many facets", https://en.wikipedia.org/w/index.php?title=Interactive_Intelligence&oldid=984892307, Defunct telecommunications companies of the United States, Creative Commons Attribution-ShareAlike License, This page was last edited on 22 October 2020, at 18:44. P.O. Interactive Intelligence has focused on an on-premises contact center product, but has recently pushed its PureCloud product suite, which includes a cloud contact center. [14], In August 2012, the company acquired Bay Bridge Decision Technologies, a developer of capacity planning and strategic analysis technology. Where are Interactive Intelligence's headquarters? Our Story Interactive Intelligence was a telecommunications software and cloud computing development company that provided unified business communications solutions for call centers, Voice over IP companies, and business process automation. Blog By continuing to browse or closing this banner, you indicate your agreement. API Complete the form and we'll be in touch right away. Interactive Intelligence is headquartered in. [29], The acquisition of the company by Genesys in 2016 was noted as the "largest tech-company acquisition" since 2013. Secretary +31 (0) 15 2784145; A.M.Hoogmoed@tudelft.nl; Office: W6.720 Van Mourik Broekmanweg 6, SLI Technologies Inc. What is Interactive Intelligence's official website? Interactive Intelligence upgrades intelligent multisite routing software. Read verified Interactive Intelligence in Contact Center Infrastructure (CCI) from the IT community. Search for other Computer Software Publishers & Developers in Indianapolis on The Real Yellow Pages®. Contact Us. FREE TRIAL In 1995, Brown became the President and chief executive officer of the company. Interactive Intelligence provides the most innovative contact center and IP telephony products and services available today. Interactive Intelligence provides the most innovative contact center and IP telephony products and services available today. [17], In May 2016, the company sold Acrosoft to Hyland Software. [19][20][21] The acquisition was completed in December 2016 and all of the company's products and services were integrated with those of Genesys. Choose business IT software and services with confidence. Pricing 6. inContact. Correspondence address. An interactive CDC map shows how the COVID-19 vaccine rollout is going in your state — and how far the US lags behind its goal Susie Neilson 2020-12-31T23:22:29Z With the Customer Interaction Center from Interactive Intelligence, you deliver an exceptional experience to every customer you serve. Correspondence address. [18], In August 2016, after the company put itself up for sale, Genesys agreed to acquire the company for $1.4 billion. It allows me to get information on potential clients from various sources, Blog | Compare verified reviews from the IT community of Interactive Intelligence in Contact Center Infrastructure. Seth Potter ICR, Inc. seth.potter@icrinc.com 646.277.1230 Christine Holley Interactive Intelligence, Senior Director, Market Communications christine.holley@inin.com 317.715.8220 Scholarship Program Interactive Intelligence – Interactions UK – an exclusive, inspirational one day event at London’s most iconic landmark: the Shard. By embedding Lync into the Interactive Intelligence contact center agent desktop, it can take full advantage of Lync's ability to provide presence status information of workers throughout the enterprise. Enterprise I recently attended the Interactive Intelligence Interactions 2016 conference and came away with four key insights regarding the company’s plans and progress in providing contact centers in the cloud. These include the short-term success of PureCloud, the company’s financial performance, the importance of customer support and dealing with change. [13], In July 2011, the company acquired CallTime, an Australian-based reseller. With a host of experts in the field of customer experience and engagement we bring you a full agenda with food for thought, insights and best practice examples. Get reviews, hours, directions, coupons and more for Interactive Intelligence at 7601 Interactive Way, Indianapolis, IN 46278. Integrations and apps. Unrivaled clarity. [11][12], In March 2011, the company acquired Agori Communications, a German-based reseller of its multichannel contact center solutions. Recruiting Solutions Interactive Intelligence also offers scalable server virtualization architecture that provides dedicated servers for increased reliability, security and control. Sign In Run your contact center with software that makes great customer experience easy. Craft a custom call center with apps and integrations. P.O. Artificial Intelligence. INTERACTIVE INTELLIGENCE AUSTRALIA PTY LTD (ACN# 093 451 953 A.C.N 093451953 / ABN# 97 093 451 953 A.B.N 97093451953) is a Proprietary (other) company from NSW, 2060 - Order a Credit Report from Information Brokers today to see the full credit profile of INTERACTIVE INTELLIGENCE AUSTRALIA PTY LTD. Solutions that are modular in nature, built with proven, award-winning products that push the edge of technology to deliver a truly best-of-class offering. For a Master of Science in Computer Science, Specialization in Interactive Intelligence (15 hours), students must select from the following: *The following is a complete look at the courses that may be selected to fulfill the Interactive Intelligence specialization, regardless of campus; only courses listed with bold titles are offered through the online program. Privacy | In October 1994, Donald E. Brown founded Interactive Intelligence in Indianapolis, Indiana. Products What is Interactive Intelligence's industry? Interactive Intelligence Group Department of Intelligent Systems Van Mourik Broekmanweg 6 2628 XE Delft, The Netherlands. REQUEST DEMO, Director of Product Development, Information Technology Manager, Manager, Development Group, I like the chrome extension. Genesys. Box 5031, 2600 GA Delft, The Netherlands. Interactive Intelligence releases enhanced multisite call routing software. To learn more about the cookies we use, see our. Engage [5] The company had partnerships with Hewlett-Packard, IBM, Microsoft, Polycom, and Salesforce.com. Contact center features: Multichannel routing, IVR, speech recognition, outbound dialing & real-time speech analysis. search Toggle navigation. Genesys developed a customer experience platform portfolio from Interactive Intelligence technology. What is Interactive Intelligence's revenue? This platform could be delivered as either a premises or hosted cloud computing offering. Contact Phone Number is : +1 317-872-3000 and Address is 7601 Interactive Way, Indianapolis, 46278, United States Interactive Intelligence, Inc. is a software company that provides contact center, unified communications, business process automation and services for organizations globally. Interactive Intelligence CaaS offers two cloud contact center products, one for mid to large business and one for small businesses. Interactive Intelligence – Interactions UK – an exclusive, inspirational one day event at London’s most iconic landmark: the Shard. Interactive Intelligence offers contact centers several choices of deployment models, including a premise-based solution, a cloud-based solution, termed “communications-as-a-service” (CaaS), or a managed service. Actionable intelligence. Customer Testimonials Don't have an account or not sure? [22], In 2010, the company formed Interactive Intelligence Foundation, a nonprofit organization focused on assisting at-risk students. [1], In September 1999, during the dot-com bubble, the company became a public company via an initial public offering that raised $29 million and its stock price rose 141% on its first day of trading. If you receive your Genesys solutions through a partner, please contact your … [23] It hosted an annual gala and silent auction as part of its fundraising activities. As the leading cloud contact center provider, we are creating tomorrow’s contact center today with innovative call center technology and a commitment to outstanding service. Interactive Intelligence's official website is. Lead Builder The contact center's migration from efficiency to effectiveness: understanding industry and business Dynamics as well as technology is key. Marketing Enter your corporate address and we'll get you set up. Interactive Intelligence CaaS offers two cloud contact center products, one for mid to large business and one for small businesses. Fill the form and one of our experts will get back to you shortly. The company's core product offering was the Interaction Center Platform, which centralized multi-channel business interactions and business processes. Complete the form and we'll be in touch right away. How can we help? SAN FRANCISCO, Dec. 2, 2016 /PRNewswire/ — Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, has completed its previously announced acquisition of Interactive Intelligence. Interactive Intelligence is in the industry of. With a host of experts in the field of customer experience and engagement we bring you a full agenda with food for thought, insights and best practice examples. Messaging. 2001 Junipero Serra Blvd Daly City, CA 94014 USA Call: +1 888.GENESYS About [28], In 2011, the company was ranked 8th on Forbes list of America's 100 Best Small Companies. Team Under the agreement, Interactive shareholders will receive $60.50 per share in cash, representing a premium of 36 percent to Interactive Intelligence’s … In December 2016, the company was acquired by Genesys for $1.4 billion and its products were integrated into the PureCloud, PureConnect and PureEngage customer engagement platforms.[2][3][4]. Contact center features: Multichannel routing, IVR, speech recognition, outbound dialing & real-time speech analysis. Interactive Intelligence Group (Nasdaq: ININ) is a global provider of contact centre automation, unified communications and business process automation software and services. How many employees are working at Interactive Intelligence? Genesys acquired Interactive Intelligence in December 2016. Read verified Interactive Intelligence in Contact Center Infrastructure (CCI) from the IT community. The Company was founded by Dr. Donald E. Brown in year 1994. Power your contact center with Genesys AI for personalized experiences at scale. Adapt uses cookies to enhance your experience and help us better understand how you use our website. FAQ | Omnichannel customer engagement for large organizations. [ 4 ] 2009, the Netherlands cloud contact center as a (! Email with any questions more for Interactive Intelligence Foundation, a nonprofit organization focused on social and business.... 5031, 2600 GA Delft, the company '' since 2013 centralized multi-channel business and. Managed services, Support, or Batch Support teams via phone or email with any questions 29 ] the! The Netherlands of its fundraising activities communication with comprehensive features E. Brown in year 1994 iconic:. Mumbai, for around $ 10 million industry and business Dynamics as as! Run your contact center 's migration from efficiency to effectiveness: understanding industry and communication! 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