Change your Debit Card PIN regularly. I do not remember the e-mail address and area PIN code registered with the bank. If you are holding on to an existing HSBC debit card, you may continue to use it. You should change the computer generated PIN on your first use of your debit card at an HSBC automated teller machine. At the ATM machine use the credit card to activate it. It is computer generated, and they just push the button “new” or “replacement” PIN. If you are holding on to an existing HSBC debit card, you may continue to use it. What should I do if my card is lost or stolen? ... soon as the instructions are received in writing. Remember to update any recurring payments with the merchant or debiting organisation if your HSBC Visa Debit Card number changes. Contactless is faster than swiping or inserting your card for payment. Other customers who have not yet registered for our Phone Banking service should dial our national toll free customer service hotline on +86 400-820-8878 to get their Phone Banking Numbers (PBN) and then register online. Coupld of months back I recieved my HSBC Credit card which I'm using it now. You can immediately create your HSBC Debit Card PIN with the assistance of a Customer Service Representative. Follow HSBC UK on Facebook This link will open in a new window, Follow HSBC UK on Twitter This link will open in a new window, Follow HSBC UK on YouTube This link will open in a new window, Our website doesn't support your browser so please upgrade, View our service status to see how we're doing, Careers, media, investor and corporate information. If your PIN has been compromised and your card is also missing, please get in touch immediately to report your card lost or stolen. ... during first six months after account opening. HSBC Group | © Copyright HSBC Group 2002-2021. When used together with your 6-digit PIN, using your HSBC debit card is much more secure than using a card with a magnetic strip and signature. ATM in the U.S., and can be used to withdraw cash at over one million ATMs worldwide where the Mastercard®, Maestro® or Cirrus® marks are displayed. But the worse thing is I didnt get any PIN number which I found very important to avail the internet banking services. Or customers can register with their debit card number, issue number and PIN. Mastercard's® Zero Liability Policy does not apply to commercial credit card or ATM transactions, or to PIN-based or other transactions not processed by MasterCard®, or if you are grossly negligent or fraudulent in handling your card or card number. Follow the instructions to complete the request. Customers can shop and pay online at merchant websites using their Debit Card by inputting a One Time Password (OTP) received via SMS on their registered mobile number and their PIN code as an additional security step to complete the transaction. Yes, Internet and telephone transactions work the same always. Also, I havent ever recieved any bills regarding my transactions, though I'm … The chip creates a unique code each time it is used to encrypt account data. Please note: not all cash machines will offer this service, so where possible try to locate a HSBC cash machine. You can also set up a reoccurring payments from your nominated bank account to your HSBC credit card by completing an EasyPay Direct Debit Request Form. © HSBC Bank USA, N.A. Learn more here . How long after the arrival of the card does the pin usually come? You can use your card wherever you see the contactless symbol, shown below. Below you will find all the PIN information you may need in one place. An ATM card is used primarily for deposits and withdrawals at ATMs, and in some cases, point-of-sale (POS) purchases with a Personal Identification Number (PIN). For more information, please see our Supported Browsers page. 11. In case the retailers do not support Contactless payment method, you can use HSBC debit card with normal contact function by chip or magnetic stripe. Where can I use my chip-enabled HSBC debit Card? All new HSBC debit and ATM cards are now equipped with the chip technology. You may stop by any U.S. HSBC ATM for fast and easy access to change your ATM or Debit Card PIN. Merchandise or service received was not as described/ defective I enclose details of merchandise/ service order. This review was posted by a verified customer. Your card has an antenna built in that is designed to work with a Point of Sale (POS) terminal in short ranges (2-4 inches). HSBC offers chip-enabled cards as a courtesy to help keep your card information protected. there may be some sort of restriction imposed on your card that you dont know about or maybe even a fault. The debit card is issued inactive for security purposes. ; Free Go to footnote 1 shopping transactions at more than 450 thousand EDC machines with Prima Debit logo, and EDC machines with ATM Bersama Debit … Use HSBC Debit Card with Contact function . A debit card has all the features of an ATM card, plus it can be used anywhere debit Mastercard® cards are accepted to purchase merchandise by directly debiting your checking account. Mastercard® and the Mastercard brand mark are registered trademarks of Mastercard International Incorporated. To select a different PIN visit an HSBC … Through ATM PIN to activate the card on an HSBC ATM; Via any PIN based transaction; Do note that, PIN is sent to the user via SMS within 3 working days from the date of card issuance. If you have not yet opened a consumer deposit account with HSBC, you may request a card on your HSBC account application. From the menu, select 'PIN services', where you will have an option to 'Change PIN'. Select the account that you require the card PIN for. Lost Stolen 24/7, TTY: 800.898.5999 Get instant access to your bank whenever you need it. Visit your local HSBC branch and one of our staff will be glad to help you submit a request for a PIN reminder. Certain unauthorized transactions require a cardholder signature prior to issuing provisional credit. The HSBC Visa Debit Card number will change for lost, stolen or damaged replacement cards for security reasons, however it will not change for reissued cards (on expiry). Your card is mailed to you inactive and you will need to follow one of the activation steps to start using your card. Can I use my chip-enabled card for Internet and telephone transactions? You can use the HSBC debit card at retailers inside and outside of … All Rights Reserved. You can immediately create your HSBC Debit Card PIN with the assistance of a Customer Service Representative. If you can't remember your PIN, please see the guidance above for forgotten PINs first. You will then need to go into 'PIN services' and 'Unlock' the card. Briefly hold your card close to the terminal until it confirms the payment with a green light or beep, follow the prompts, and you're done! If the POS terminal does not ask for PIN entry and subsequently the transaction is received by the Bank without ATM PIN, the Bank may decline such I did not receive the requested cash at the ATM however my/our account was debited. You may change the PIN at any time after the first transaction. The CVV should not be disclosed to any person other than the Cardholder. Use HSBC Chip Credit Card for more secure card transactions. Please ensure that your address details are up-to-date before following the steps below. Select 'Send me my PIN' from the 'Manage' menu. Cards with chip technology are harder to copy and help safeguard against fraud. You may continue to use your card the same way you do today. All rights reserved. To help protect your card from fraudulent activity: • Sign your card as soon as you receive it • Keep your PIN secure – do not store your PIN with your card, don’t tell anyone your PIN and make sure HSBC Credit Card — atm pin number not received and no alerts when card is used. If you can't remember your PIN, please see the guidance above for forgotten PINs first. The 24-hour Lost & Stolen hotline number is 0800 085 2401. If the retailer has a chip-enabled terminal, you may be prompted to insert your chip-enabled card, face up, into the card reader. Deposit products offered in United States by HSBC Bank USA, N.A. Chip technology is currently the best tool to fight counterfeit fraud. Debit Card issued by HSBC Vietnam, withdraw on HSBC ATMs: Free of charge; Debit Card issued by HSBC Vietnam, withdraw on other banks' ATM: Charge from HSBC: VND 5,000 for transaction on local Plus ATMs, VND 60,000 for transactions on global Plus ATMs, VND 45,000 for HSBC ATM in other countries/ territories Issuing bank charge may apply 11. 18. Number (PIN). Your experience at chip-enabled terminals and ATMs will be slightly different. Member FDIC. HSBC China now provides a better customer experience with upgrades to the HSBC Debit Card cash withdrawal services at HSBC Group ATMs in Hong Kong SAR (Hong Kong Special Administrative Region). You should change the computer generated PIN on your first use of your debit card at an HSBC automated teller machine. 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